WE HELP RETAILERS, OEMs AND ENTERPRISES

Improve revenue, profitability and customer experience

with our best-in-class solutions in RA–PaaS
[Returns Automation Platform as a Service]

Automate

Initiation

5,00,000+

Returns initiations processed everyday

Automate

Tracking

360°

Item-level visibility

Automate

Grading

28%

Reduction in returns

Automate

Liquidation

35%

Improvement in value realization

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We add value
to your business

45%

Improvement in efficiency

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35%

Enhancement in bottom line

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30%

Increase
in revenues

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40%

Reduction in unwarranted returns

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40%

Reduction in operational costs

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value

What is your biggest
returns predicament?

How to enhance customer satisfaction while avoiding misuse of returns policies?

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Dynamic returns policy

Offer returns options dynamically based on customer profile

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Frictionless returns initiation

System-driven omnichannel returns initiation process

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Return claim status tracking

Real-time tracking to avoid customer anxiety

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Quick refund

Auto approvals for quick refund processing

How to preserve revenue by eliminating invalid and avoidable returns?

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Avoid invalid returns

System driven and validation against returns policy

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Reduce returns via smart resolutions

Dynamic resolutions based on returns reasons and customer profile

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Eliminate revenue loss

Alerts and auto-filing for time-sensitive claims from brand, insurance and 3P

How to reduce logistics and operations cost of managing returns through a leakage-proof process?

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Cut down on logistics cost

Reduce logistics hops and consolidate cross-client returns load

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Avoid low-value return items pickup

Dynamic returns inspection and pickup decisions

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Faster and low-touch returns

Automated approvals and disposition decisions

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Low-touch liquidation process

Integrated multichannel liquidation engine with a large pool of buyers

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Pricing guidance for liquidation

AI-driven lot pricing guidance for speedy and optimal recovery

How to improve accountability and traceability while ensuring speed and solidity of the returns process?

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Item-level tracking

Full returns lifecycle tracking of each serialized returned item

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Track actions taken by individuals

User-based action logs for clear accountability

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Protect data

User role-based data visibility control

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Separation of duty

Strong user role control

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Returns process insights

Actionable and granular insights to help identify process improvement

Depth of a full-stack returns platform: RAMP

[Returns Automation and Monetization Platform]

Our solutions cover
the entire returns lifecycle

Maximize your team’s efficiency

team

Customer support team

Improve customer retension by providing them support on returns through a unified and controlled returns process.

  • Automate approvals and resolutions for all omnichannel returns
  • Expedite returns processing by having a single source of truth for the returns inventory
  • Improve customer retention by having A to Z status updates on returns claims
team

Physical store executives

Allow stores more time for fresh sales by simplifying returns handling through a unified returns process for an omnichannel environment.

  • Manage omnichannel returns
  • Eliminate unwarranted returns
  • Simplify returns operations through connected partners
  • Track every returns claim and item
  • Free up store executives'time through automation
team

After-sales team

Improve customer retension through an integrated and simplified after-sales process while shortening the claims cycle.

  • Single system for end-to-end tracking for warranty claims
  • Avoid revenue leakage by tracking individual defective items
  • Cut down cycle time through approval automation and alerts for delayed cases
team

Warehouse and operations team

Reduce returns management cost and eliminate revenue leakages through a single view of all returns and automated operational decisions.

  • Better Planning with a single view of return inventory
  • Improved coordination between operations, warehouse, logistics and service teams
  • Item-level status view to ensure nothing slips between the cracks
team

Management team

Empower yourself with granular insights from returns regarding your products, customers and returns policies.

  • Have actionable returns insights to improve product quality, returns policies and customer retention
  • Improve bottom-line by identifying and fixing process leakages
  • Understand unit economics of returns by category, brand and channel

Maximize your team’s efficiency

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Customer support

Customer support team

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Improve customer retention by providing them support on returns through a unified and controlled returns process.

  • Automate approvals and resolutions for all omnichannel returns
  • Expedite returns processing by having a single source of truth for the returns inventory
  • Improve customer retention by having A to Z status updates on returns claims
team icon

Physical store executives

Physical store executives

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Allow stores more time for fresh sales by simplifying returns handling through a unified returns process for an omnichannel environment.

  • Manage omnichannel returns
  • Eliminate Unwarranted returns
  • Simplify returns operations through connected partners
  • Track every returns claim and item
  • Free up store executives'time through automation
team icon

After-sales

After-sales team

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Improve customer retension through an integrated and simplified after-sales process while shortening the claims cycle.

  • Single system for end-to-end tracking for warranty claims
  • Avoid revenue leakage by tracking individual defective items
  • Cut down cycle time through approval automation and alerts for delayed cases
team icon

Warehouse and operations

Warehouse and operations team

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Reduce returns management cost and eliminate revenue leakages through a single view of all returns and automated operational decisions.

  • Better Planning with a single view of return inventory
  • Improved coordination between operations, warehouse, logistics and service teams
  • Item-level status view to ensure nothing slips between the cracks
team icon

Management

Management team

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Empower yourself with granular insights from returns regarding your products, customers and returns policies.

  • Have actionable returns insights to improve product quality, returns policies and customer retention
  • Improve bottom-line by identifying and fixing process leakages
  • Understand unit economics of returns by category, brand and channel

Hear what our
clients say about us

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Blubirch’s RA–PaaS solution has been a key enabler of our supply chain digitization initiative. The solution has increased visibility into our reverse supply chain. It has enabled our team’s productivity by providing data-based insights on where to focus, while driving significant benefits to our bottom line.


CFO of
Global Consumer Durable Giant
quote

My team used to spend a significant amount of time reconciling various versions of a spreadsheet, trying to explain why my warehouses were choked with returned products. Powered by Blubirch’s RA–PaaS solution, we now have item-level visibility and automated disposition decisions, which has enhanced consistency and improved our recovery from items in the reverse supply chain.


COO of
India’s Largest Electronic Retailer
quote

Blubirch’s integrated warranty lifecycle management system has been a game changer for us across various product categories. The CRM component has allowed us to map multiple items to a single warranty claim ticket, while the reverse logistics component has enabled seamless tracking and pick-up of warranty return items. Needless to say, it has significantly increased our customer satisfaction levels.


Service Head of
Leading Consumer Electronics Brand
quote

Blubirch’s RA–PaaS solutions suite has proven invaluable in optimizing our financial outcomes. The speed, timely alerts and data intelligence it offers have empowered us to make informed decisions, resulting in a remarkable 30% improvement in realization. This solution has significantly reduced costs by minimizing the inventory flow in the reverse supply chain, resolving issues early on, and preventing unnecessary returns.


CFO of
Premier Sports Retailer
quote

Blubirch’s market-leading Asset Monetization Engine [BEAM] and AI/ML capabilities have enabled accurate price discovery through various auction models for our business while providing complete transparency and compliance. Blubirch seamlessly worked with our teams, incorporating location-specific processes to ensure exceptional customer experience.


CFO of
Reputed FMCG Company
quote

We operate a chain of warehouses across the country. Blubirch’s RA–PaaS solution has provided us with item-level visibility across warehouses, enabling us to optimize warehouse space and decrease costs.


Warehouse Manager of
Large Consumer Electronics Company

Evaluate your
Returns Journey

Understand the gaps in your process and find the right solutions.

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How our technology sets us apart

Scalablity

On-demand scalability in line with business requirements

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Start simple, grow with pace

Modular solution allowing clients to extend functionality as and when needed.

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Auto-scalable as per need of the hour

Auto-scalable solution framework to scale up or down to cater to the business load.

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Security

Highly secure environment to ensure data integrity

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Segregation of data

Multi-tenant model with client data stored securely on their individual database.

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Secured access

Two-factor authentication to ensure authorized access to the application.

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Availability and disaster recovery

Service and data availability backed by the AWS norms for up to 99.99%. Multiple data recovery and business continuity options.

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Integrations

Highly secure environment to ensure data integrity

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Well-defined APIs

Established API framework to enable easy integration with 3P applications.

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Standard integration formats

Availability of standard formats that map all possible data elements from popular systems.

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Sustainability unlocked
by prolonged product life

We strive to create Social, Environmental and Economic [SEE] value by making the best use of reverse inventory to prevent wastage and prolong product lifecycles.

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2M+

Refurbished laptops deployed to individuals, small businesses and start-ups who could not afford it, with NASSCOM Foundation and enterprises.

Social

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>90%

Inventory saved from landfills
and put in hands of new users. Our clients reduced unwanted returns by 15% and returned product movement by 25%.

Environmental

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>10K

Resellers enabled to optimize recovery from secondary sales, realizing incremental value of approximately 37% over traditional methods.

EcoNoMic

Blubirch in focus