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MULTI-STORE ORGANIZED RETAILER HAVING HIGH AGEING AND REVENUE LOSSES FROM RETURNED INVENTORY

BACKGROUND

A multi-brand consumer retailer with 200+ retail store generates returns from stores and customer locations for multiple reasons including dead on arrival, in-transit damages, handling damages, slow moving inventories etc. However, for lack of seamless system to manage the return, the existing process has been predominately manual and managed on excel sheets with intermittent update on SAP. For lack of real time centralised visibility of returns across the warehouses and stores, client has been experiencing revenue leakages from missed brand claims, unwarranted returns, inventory ageing and manual liquidations.

BLUBIRCH SOLUTION

Blubirch end to end return management solution allows client to validate returns at the origin itself i.e. Customer location or Store. Returned item gets graded along with annotated image. The solution also allowed for return claims to be routed for required approvals in disputable cases. Once the item is shipped from origin to return warehouse, system can match the item against respective claims, identify mismatch or shortage or variance in condition. Post grading system is able to auto allocate the item based on configurable rules for downstream processing i.e re-stock, repair, return to vendor, insurance, liquidation etc. Items that are allocated for liquidation can be published on integrated B2B or B2C platform where the client can control the access of buyers.

ACCOMPLISHMENT / BENEFITS

Blubirch’s end to end returns management solution provided a single real time view of returned inventory to the client. It helped client to track the item right from origin and the alert system ensure timely action. Automation of grading and downstream triage has eliminated the revenue leakage because of erroneous manual process. Lastly, the integrated liquidation platform with access to large pool of buyers has helped the client in ensuring optimal recovery fast. With the help of this solution client managed to reduce the returns life cycle TAT by around 50% and improved recovery by around 30%.The solution helped them reduce the disputes by 50% and dispute closure time by 60%